Terms and Conditions
- This offer is open to customers aged 18 years or above. In case of children, at least one adult member, preferably a parent should accompany them.
- Rooms provided in hotels/resorts are usually equipped with standard amenities.
- You will be responsible for any damage caused to the property of hotel during your stay and will be asked to pay for the damage, if any, to the hotel directly.
- The hotel has the right to charge for additional facilities like extra bed, telephone calls, heaters, laundry and other leisure facilities availed by the customers during their stay at the hotel. Any such payment towards utility charges will be payable in full to the hotel directly by the customer at the time of Check-out.
- Booking in a hotel will be done in the name of the customer on the residential address of the customer, as specified in the Voucher Cord Request Form. A proof of identity is required for booking and is also to be produced at the time of Check-in at the hotel
- A confirmation e-mail will be issued in the name of the customer by Hotel Royal Dream once the booking in hotel has been done.
- All standard Terms and Conditions of Hotel Royal Dream shall also apply.
- Hotel Royal Dream and its affiliate companies/officers/ employees/agents and distributors have no liability in relation to any claims, losses, damages whether direct or indirect arising out in relation to stay during the holiday. Hotel Royal Dream, its affiliates/ officers/ employees will not be responsible or liable to meet any claim of the customer against any accident, injury or death etc. caused to the customer or any other person travelling along with the customer, either during the course of their stay or in any other manner in relation to Hotel Royal Dream Voucher or the company itself. Customers are responsible for arranging their passport and visa related documents.
- No changes can be made once the booking has been confirmed. Any charge or cancellations to the additional services will be made in sync with standard terms and conditions which are advised at the time of booking
- Booking is subject to availability at all times and is extremely limited during public, bank and school holiday periods.
- All members must have adequate travel insurance before traveling Whilst purchase of insurance is not mandatory under the Terms and Conditions of this voucher. It is strongly recommended to ensure sufficient cover in case of any mishap.
- Hotel Royal Dream, the promoter, its agents and distributors shall not be responsible for any loss or delay, stolen, destroyed or for any other reason in the post of Booking Confirmation Form and other travel documents.
- Hotel Royal Dream, the promoter, its agents and distributors shall not be responsible or liable for any failure to present the Confirmation Forms for check-in to the affiliated hotel resulting in no admittance Photocopies, defaced, illegible or incomplete vouchers will not be accepted. In the event of the voucher getting stolen or lost, replacement voucher will not be provided to the customer.
- Hotel Royal Dream reserves the right to ask for alternate dates and hotels & Vehicles in case of no availability.
- Consumer escalations and disputes are subject to jurisdiction of Court of Nurpur, State of Himachal Pradesh, India. This Agreement and the rights and obligations of the parties under this Agreement and any disputes arising out of or in connection with this Agreement shall be governed in all respects by the laws of India without regard to conflicts of laws principles that would require the application of the laws of any other jurisdiction.
Refund & Cancellation Policy
No show and Cancellation Charges:
- 25% Cancellation fee if cancelled before 3 days prior to check in
- 100% Cancellation fee if cancelled on the spot.
- No refund amount shall be retuned back to customer in case of any dispute arising after Check in
- Child below 4 years will be complimentary without an extra Bed
- Child in the age group of 4 to 10 Yrs without Bed on MAP Rs. 150/- (Per Night)
- Child in the age group of 4 to 10 Yrs with Bed on MAP Rs. 300/- (Per Night)
- Above the age of 10Yrs Rs. 400/-(Per Night)
- Extra Bed: Bedding and Mattress shall be provide and shall be laid down on floor
- Heating Charges Shall be extra